# Refund policy

- Link: https://elquranonline.com/en/refund-policy/
- Published: 2026-10-09T14:38:49+03:00
- Author: Ismail

# Refund policy

**You get a full refund within 7 days of paying your subscription**, without giving
a reason. After that, you can pause or change your package in any month.

## Full refund within 7 days

If the classes don’t suit you for any reason, you get your money back in full within
7 days of paying, without giving a reason, even if you attended classes during those
days.

## How do I ask for a refund?

 1. Email [info@elquranonline.com](https://elquranonline.com/en/refund-policy/info@elquranonline.com)
    or message us on [WhatsApp](https://wa.me/201070431439?text=Assalamu%20alaikum%2C%20I%20would%20like%20to%20book%20a%20free%20trial%20class).
 2. Give the student’s name and the payment date or order number.
 3. We confirm within 24 hours, and the money reaches you within 7 working days by 
    the same payment method.

## After 7 days

The current month is not refunded, but you can pause, cancel or change your package
at any time, and future months are not charged.

## Missed classes and rescheduling

Missed classes| Rescheduling | Up to 4 hours before the class, without losing it | 
| Teacher absent | The class is always made up at a time you choose | 
| Changing teacher | At any time at no cost; we suggest a new teacher within 3 days | 
| Pausing | In any month; future months are not charged |

## The trial class

The first class is free and no payment is taken, so there is nothing to refund.

## Payment methods

You pay the monthly package by Visa, Mastercard, PayPal or bank transfer. There 
is no registration fee.

## Changing your package

You can move to a larger or smaller package at the start of any month; the new price
applies from the next month.

## Frequently asked questions

Do I get a refund if I attended classes?

Yes, if you ask within 7 days of payment.

When does the money arrive?

Within 7 working days, by the same payment method.

What if the teacher misses a class?

The class is made up at a time you choose.

Is there a registration fee?

No. You only pay the monthly package.

Can I pause my subscription?

Yes, in any month. Future months are not charged until you come back.

## Start with a free class this week

Tell us the student's age, level and a good time. We match a teacher and you meet
them in the first class, free and with no card.

[Book the free class](https://elquranonline.com/en/book-trial/)[Message us on WhatsApp](https://wa.me/201070431439?text=Assalamu%20alaikum%2C%20I%20would%20like%20to%20book%20a%20free%20trial%20class)